Privacy Policy
We take privacy seriously at Royal Reels Casino. This policy explains exactly what personal information we collect, why we collect it, and how we protect it.
It applies to everyone who visits our website or creates an account with us. By using Royal Reels, you agree to the practices described here.
We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Where relevant, we also comply with the General Data Protection Regulation (GDPR) for players in applicable jurisdictions.
If you have questions about anything in this policy, our support team is always available. Contact details are at the end of this document.
1. What Information We Collect
We only collect information that is necessary to run a safe, legal, and enjoyable casino experience for you.
Here is what we typically gather:
- Full name, date of birth, and residential address
- Email address and phone number
- Payment details, including bank account or card information
- Government-issued ID documents for identity verification
- Gameplay activity, transaction history, and account preferences
- Device information and IP address when you access our platform
We do not collect sensitive information like your health records or political views. We also do not knowingly collect data from anyone under 18 years of age.
2. How We Collect Your Information
Most of the time, you give us information directly. This happens when you register, deposit funds, or contact our support team.
2.1 Direct Collection
You provide data when you:
- Create or update your Royal Reels account
- Make a deposit or withdrawal in AU$
- Submit identity verification documents
- Contact us by email, phone, or live chat
2.2 Automatic Collection
We also collect some data automatically. When you visit our site, our systems record your IP address, browser type, and how you navigate through pages.
This helps us improve performance and detect suspicious activity. It is standard practice across most websites you visit every day.
3. Why We Use Your Information
Every piece of data we collect has a clear purpose. We do not use your information for anything unrelated to operating our casino or meeting our legal obligations.
| Purpose | Legal Basis |
|---|---|
| Verifying your identity (KYC) | Legal obligation under Australian law |
| Processing deposits and withdrawals in AU$ | Contractual necessity |
| Preventing fraud and money laundering | Legal obligation |
| Personalising your experience | Legitimate interest / Consent |
| Sending promotions and updates | Consent |
| Improving site performance | Legitimate interest |
| Responsible gambling monitoring | Legal obligation |
You can withdraw consent for marketing communications at any time. Just use the unsubscribe link in any email we send, or contact our support team directly.
4. How We Store and Protect Your Data
Protecting your data is something we take seriously. We use industry-standard security measures across all our systems.
4.1 Security Measures
Our platform is protected by:
- SSL/TLS encryption on all data transmissions
- Two-factor authentication options for your account
- Firewalls and intrusion detection systems
- Regular third-party security audits
Your payment information is handled through certified payment processors. We do not store full card numbers on our servers.
4.2 Data Retention
We keep your data for as long as your account is active. After you close your account, we retain records for a minimum of seven years. This is required under Australian anti-money laundering laws.
After that period, your data is securely deleted or anonymised.
5. Who We Share Your Information With
We do not sell your personal data to anyone. Ever.
We do share data with trusted third parties when it is necessary to run our operations or meet legal requirements.
| Third Party Type | Reason for Sharing |
|---|---|
| Payment processors | To handle AU$ deposits and withdrawals |
| Identity verification providers | To confirm your identity under KYC rules |
| Regulatory authorities | When required by Australian law |
| IT and hosting providers | To maintain our platform and infrastructure |
| Responsible gambling services | To support player protection programs |
All third parties we work with are contractually required to protect your data and use it only for the agreed purpose.
6. Cookies
Like most websites, Royal Reels uses cookies. These are small files stored on your device that help our site function properly and remember your preferences.
6.1 Types of Cookies We Use
We use the following categories:
- Essential cookies – Required for the site to work. You cannot opt out of these.
- Analytics cookies – Help us understand how players use our platform.
- Preference cookies – Remember your settings and language choices.
- Marketing cookies – Used to show relevant promotions. You can opt out at any time.
You can manage your cookie settings through your browser at any time. Turning off non-essential cookies will not stop you from using Royal Reels.
7. Your Rights as an Australian Player
Under the Australian Privacy Act and the APPs, you have clear rights when it comes to your personal information. We respect and support all of them.
You have the right to:
- Access the personal information we hold about you
- Request corrections if any information is inaccurate
- Ask us to delete your data, subject to legal retention requirements
- Withdraw consent for marketing or data processing at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact our privacy team using the details below. We will respond within 30 days.
8. Changes to This Policy
We review this privacy policy regularly and update it when necessary. Any changes will be posted on this page with a new "Last Updated" date.
If the changes are significant, we will notify you by email. Continuing to use Royal Reels after changes are posted means you accept the updated policy.
We encourage you to check back from time to time. Staying informed is one of the best things you can do to protect your own privacy.
9. Contact Us
Have a question about this policy, or want to make a data request? We are here to help.
You can reach our privacy team through the following channels:
- Email: privacy@royalreelscasino.com
- Live Chat: Available 24/7 through our website
- Postal Address: Royal Reels Casino, Privacy Officer, Australia
If you feel we have not handled your concern appropriately, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We are committed to resolving privacy concerns fairly and transparently.
Last Updated: February 2026